By using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
2. Who we are
The Site is operated by Open Hands Support Centre, a Christian non-profit organisation providing safe accommodation and support services for vulnerable and abused men in East London, South Africa.
Address: 48 St James Rd, East London, 5201, South Africa
We do not offer user logins, online accounts, or a member portal.
The Site is provided for information and contact purposes only.
Access to services (such as accommodation or support) is always subject to a separate intake and assessment process and cannot be obtained simply by using this Site.
4. Not an emergency or crisis service
The Site is not an emergency or crisis-response service.
If you or someone else is in immediate danger, please contact your local emergency services or crisis helpline. Do not rely on messages sent through this Site for urgent assistance.
5. Use of the contact form and email
You may contact us via the online contact form, email, or phone. By doing so, you agree that:
The information you provide will be accurate to the best of your knowledge.
You will not use the form to send abusive, threatening, or unlawful content, or to attempt to defraud or mislead us.
Email and web forms are not always fully secure; please avoid sending very sensitive information (such as ID numbers, full medical records, or bank card details) unless we specifically request it and provide a secure method.
Use of your personal information is governed by our Privacy Policy.
6. Content on this Site
The information on the Site is provided in good faith for general information about our work, mission, and services.
We aim to keep the content accurate and up to date, but we do not guarantee that all information is complete, current, or free from error.
We may update, remove, or change content on the Site at any time without notice.
Nothing on the Site is intended to replace professional medical, psychological, legal, or financial advice. If you need such advice, please consult a qualified professional (we may be able to recommend a provider).
7. Donations and support
Information on how to support or donate to Open Hands Support Centre may be provided on the Site (for example, bank details for EFT or ways to contribute goods or services).
We do not currently process card payments directly through this Site.
If you choose to make a donation, you are responsible for ensuring that you use the correct banking details and reference information.
We are not responsible for errors made by you or by third-party payment providers.
8. Intellectual property
Unless otherwise stated:
All text, layout, images, graphics, and other content on the Site are the property of Open Hands Support Centre or used with permission.
Our name and logo may not be used without prior written consent.
You may:
View, download, and print reasonable portions of the Site for personal, non-commercial use, provided you do not modify the content and you acknowledge Open Hands Support Centre as the source.
You may not:
Copy, reproduce, republish, or distribute substantial parts of the Site for commercial purposes without our written permission.
Misrepresent our content, logo, or materials as your own.
9. Acceptable use
You agree not to:
Use the Site for any unlawful purpose or in a way that may damage, disable, overburden, or impair the Site.
Attempt to gain unauthorised access to any part of the Site, server, or related systems.
Introduce viruses, malware, or other harmful material.
Interfere with the proper working of the Site.
We reserve the right to take appropriate action (including technical measures) to protect the Site and our users.
10. Third-party links and services
The Site may contain links to third-party websites or embedded services (for example, Google Maps to show our location, or links to news articles and partner organisations).
These third-party sites and services are not under our control.
We are not responsible for their content, availability, or privacy practices.
Following a link or using an embedded service is at your own risk, and you should review the relevant third party’s own terms and policies.
11. Privacy and cookies
Our handling of personal information and use of cookies is explained in ourPrivacy Policy, which forms part of these Terms.
By using the Site, you acknowledge that you have had the opportunity to read the Privacy Policy and that you understand how we collect and use personal information.
12. Limitation of liability
As far as permitted by South African law:
The Site is provided on an “as is” and “as available” basis.
We do not guarantee that the Site will be available at all times or free from errors, interruptions, or security vulnerabilities.
We are not liable for any indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, the Site.
Nothing in these Terms is intended to exclude or limit any liability where such exclusion or limitation would be unlawful under South African law.
13. Changes to these Terms
We may update these Terms from time to time, for example where our services, website, or legal obligations change.
The “Last updated” date at the top of this page shows when they were most recently revised.
Your continued use of the Site after changes are posted will constitute your acceptance of the revised Terms.
14. Governing law and jurisdiction
These Terms, and any dispute arising from your use of the Site, are governed by the laws of the Republic of South Africa.
You agree that any disputes will be subject to the jurisdiction of the South African courts, without prejudice to any applicable right you may have under local consumer or data protection law.
15. Contact
For any questions about these Terms, please contact:
Open Hands Support Centre 48 St James Rd East London, 5201 South Africa